Legal & Compliance — Australia

This page outlines our legal terms, consumer rights, accreditation statements, privacy and data access procedures applicable under Australian law.

Privacy & Data Rights Request access

Privacy & Australian Privacy Act

Norevix complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect only personal information necessary to provide floristry training, process enrolments, and deliver course materials.

We store records securely and limit access to authorised staff.
Access, correction and complaint procedures are available below.
Third-party service providers process data under contract and with safeguards.

For full details, see our Privacy Policy.

Consumer Guarantees & Refunds (Australia)

Under the Australian Consumer Law (ACL), consumers are entitled to services with due care and skill. Our refund and transfer policy is summarised below.

Refunds for short workshops are considered where sessions are cancelled by Norevix or where services are not provided with due care. Requests must be made within 14 days of the scheduled session.

Students may request one transfer to another session where places are available. Fees and timing conditions apply. For accredited courses, transfer policies align with RTO guidelines.

If a course is cancelled by Norevix, students will be offered a full refund or credit for another course. We will notify affected students by email and phone.

Accreditation & Training Provider Information

Our courses are delivered according to nationally recognised standards where indicated. We maintain records of trainer qualifications and assessors. Where a course is delivered as an accredited unit, certificate issuance is subject to meeting competency requirements.

Registered Business (ABN): 83 123 456 789
RTO affiliation: Relevant statements and RTO code are provided on enrolment documents for accredited programs.
Consumer protections: Students have rights under ACL and state consumer law.

Data & Compliance

Office: Legal & Privacy Officer
Suite 5, 142 George Street, Sydney

Terms of Service — Summary

By enrolling or using our services you agree to our terms, notification methods, and intellectual property restrictions. Below is a quick reference table.

Topic	Key point	Where to read
Payments	Non-refundable administration fee applies	Terms
Intellectual Property	Course materials © Norevix — licensed for student use	Privacy
Complaints	Formal complaints handled within 30 days	Complaints

Complaints & External Review

If you are dissatisfied, submit a formal complaint and we will respond within 30 days. If unresolved, you may refer the matter to the Australian Competition and Consumer Commission (ACCC) or the Office of the Australian Information Commissioner (OAIC) for privacy matters.

For RTO-related disputes, a relevant external dispute resolution body will be specified in enrolment documents.

Access, Correction & Privacy Requests (AUS)

Use the form below to request access to your personal information, request correction, or lodge a privacy-related query. We will verify identity and respond within a reasonable timeframe (typically 30 days).